Wednesday+27+October

=**Complaint Letters 2**= = =
 * Work in pairs / small groups.**


 * Try to finish by 1 November. **

1. Look at the letter from Ellen Ma. What is she complaining about? What are the possible causes? What are the possible solutions?

2. Open a **New Page** called Estate by [ your names ] You have three things to write; an email to your friend and colleague asking for advice; an email to your boss outlining the problem and suggesting solutions; and an adjustment letter to Ellen Ma. Write everything on one page.

Lew, Angel and Susan Lisa and Anna Jesse and John Lam

Adjustment letter practice task - type in your letter and the computer will analyse it for you, and give you some feedback. Adjustment letter scenario and practice task - go through the interactive office scenario, then write your letter of adjustment and submit it. The computer will give you feedback. Adjustment Letter Constructor - build a letter of adjustment by selecting the right phrases.
 * Extra Practice**

Staff or Staffs? Using the right part of speech of staff. [|Apologise / apologises / apologies] - the grammar of //apologise.// [|Because or Due to the fact that] - an explanation and an exercise. Workplace Writing Videos
 * Proficiency Materials**


 * Please do the Materials Survey**

media type="custom" key="7375721"