Sound+Systems+by+John+and+Jesse

From: John YU, Administrator To: June Lau, Accounts Department Date: 26 October 2010 Subject: Asking for advice

Dear June, I need your help regarding an complaint letter about our Sound System exhibition. He has stated three problems: 1. online registration facility doesn't work; 2. it is too crowded of the exhibition venue; 3. there aren't enough leaflets. Could you give me some advice?

Regards, John

From: John YU, Administrator To: Ms Anne Kong, Director of Exhibition Services Date: 26 October 2010 Subject: Complaints from attendees

Dear Ms Kong,

Complaints from attendees (no need to repeat subject line) I am writing to inform you about the complaints about our Sound System from several visitors.

Firstly, he mentioned that our online registration facility was unaccessible. After investigation, I found that it was due to the carelessness of our IT staff. They closed the system on that day. In addition, the visitor complained about the overcrowding of the exhibition venue. This problem might stem from our conservative expectation about the number. Lastly, the insufficient leaflets for visitors was blamed. This resulted from the delivery delay of publicity department.

Th ere are my recommendations concerning the issues. We should double check our online system to ensure the availability for visitors. In addition, the number of people during peak time should be restricted to preserve the exhibition smoothness. Moreover, we should deliver the leaflets in advance.

I need your approval to implement these arrangements, if you think they are appropriate.

Best regards, John

Exhibitions International 33 Kadoorie Avenue Kowloon

26 October 2010

Mr Michael Leung Flat 303 Lucky Mansions 856 Cheung Sha Wan Road Cheung Sha Wan Kowloon

Dear Mr Leung,

__Response__ to your Matter (unlcear) In response to your letter of 27 January 2010 regarding the issues you raised, I really must apologize for the inconvenience you have been caused and am grateful to you for bringing this situation to my attention.

After investigation, we found that the server was not opened due to the carelessness (negative) of us. We are planning to double check next time in case of such problems. Regarding the problem of overcrowding, we will restrict the maximum number of visitors at the same time in future exhibition. Moreover, enough amount of leaflets will be prepared in advance next time.

We promise (never promise anything) you that these problems will not happen again. We will send you the leaflets together with a model of our sound system to show our ap ologize.

Yours sincerely, John YU Administrative Officer