sound+system+by+Angel+and+Lew

From: Angelina Lew(Administrator) To: June Lau(Accounts Department) Date: 22 October 2010 Subject: Asking for ad vice

Hi June,

Could you give me some help about handling the complaints from a visitor of our recent exhibition, Sound System 2010 at the Fortune Hotel(23-25 September)?

The visitor has made complaints about several problems. Firstly, he complained about our on-line registration facilities which did not accept his application although he tried a few times. Another problem is about the lack of space in our exhibition hall. What's more, he even expressed his disappointment on the insufficient number of leaflets.

I don't know how to deal with these complaints. Please reply (...) me as soon as possible with your opinions.

Cheers, Angelina

From: Angelina Lew (Administrator) To: Ms Anne Kong(Director of Exhibition Services) Date: 22 October 2010 Subject: Visitor's Complaints

Dear Ms Anne Gong ,

Visitor's Complaints I am writing to you to report the complaints received from a visitor of our exhibition,Sound System 2010 at the Fortune Hotel(23-25 September).The complaints concerned three problems of the exhibition. (Use headings and numbering to improve your organistaion; I also suggest that you combine the cause and solution for each problem together) 1. Online Registration First, he complained about our on-line registration facilities which did not accept his application although he tried a few times. After checking, it seems that our server was over-loaded. Another problem is about the lack of space in our exhibition hall. This is because the larger venue in the hotel has already been occupied. Third, he mentioned that there was insufficient leaflets related to the exhibition products. The problem stems from the unexpected number of visitors.

I suggest that we should upgrade the on-line registration servers to fulfill the needs of visitors. For the second problem, we should book earlier next time to ensure that there is enough space for our exhibition. As for the shortage of leaflets, we could provide an on-line version for visitors next time and also prepare sufficient print materials according to more reliable research of the number of visitors.

Moreover, in response to the complaints of the visitor, I suggest we may provide a free ticket of the future exhibition in order to show our goodwill.

I wonder whether my suggestions are proper or not. I need your approval on these measures to be taken.

Thanks for your consideration.

Regards, Angelina Lew

Exhibitions International 33 Kadoorie Avenue Kowloon 30 October 2010

Mr Michael Leung Flat 303 Lucky Mansions 856 Cheung Sha Wan Road Cheung Sha Wan Kowloon

Dear Mr Leung,

__Response to the__ Complaints (negative) In response to your letter of 18 October 2010 regarding several problems of our exhibition, I must apologise for the inconvenience you have been caused and I appreciate that you brought the situation to our attention.

After our investigation, we found the server was over-loaded which caused the difficulty you met during the registration period. We are planning to update the server in order to avoid the same problem next time. As for the lack of space for the last exhibition, we assure to book earlier next time to get a suitable exhibition hall. Also, we will provide on-line version of the product information via emails and more leaflets will be printed for the visitors.

We assure you such problems will not happen again. To show our goodwill, our company would like to offer you a free ticket of the future exhibition.

Please accept our apologies once again for the inconvenience caused. (...) Look forward to seeing you in the coming exhibition.

Yours sincerely, Angelina Lew Administrative Officer